Returns and Exchanges
We want you to be completely satisfied with your purchase from BB Wigs Bay. If for any reason you are not satisfied, we offer a return and exchange policy.
Eligibility
- Returns are accepted within 7 days of delivery.
- Products must be in their original packaging, unused, and in resalable condition.
- All returns must be accompanied by a valid proof of purchase (order number or receipt).
Return Process
- Contact our customer service team at [+44 7823 759385, braidsandwigbayuk@gmail.com,infobbwigsbay] to initiate the return process.
- Provide your order number, reason for return, and preferred resolution (exchange or refund).
- Our team will provide a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
Return Shipping
- Customers are responsible for return shipping costs, unless the product is defective or was shipped in error.
- Use a tracking number and insure your return shipment.
Refund and Exchange
- Refunds will be issued to the original payment method within 5-7 business days of receiving the returned product.
- Exchanges will be processed immediately, and the new product will be shipped out within 2-3 business days.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 3 days of delivery.
- We will provide a prepaid return shipping label and instructions on how to proceed.
Non-Returnable Items
- Sale items, clearance items, and certain products (e.g., opened or used wigs, ) are final sale and cannot be returned or exchanged.
Changes to Return Policy
BB Wigs Bay reserves the right to modify or update this return policy at any time.
By making a purchase from BB Wigs Bay, you acknowledge that you have read, understood, and agree to our return policy.